Return & Refund Policy

At Trendyluxys, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help with a simple and fair return process.

Return Eligibility

To be eligible for a return, items must:

• Be unused and in their original condition

• Include original packaging, tags, and accessories

• Not show signs of wear, damage, or misuse

• Be returned within the allowed return period

Please note that proof of purchase or order confirmation may be required for all returns.

Return Timeframe

Customers may request a return within 14 days of receiving their order. After this period, we may not be able to offer a refund or exchange.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days depending on your bank or payment provider.

Shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Exchanges

We offer exchanges for eligible items that arrive damaged, defective, or if you received the wrong product. If you would like to exchange an item, please contact our support team for assistance.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will work quickly to provide a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products

• Final sale or clearance items

• Used or damaged items caused by customers

• Hygiene-related or personal care items

• Gift cards

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

If you have any questions about your return, refund, or exchange, please contact our support team and we’ll be happy to assist you.